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Payment Policy

Payment Policy – Jackson 360 Solutions (Pty) Ltd

1. Accepted Payment Methods
Jackson 360 Solutions (Pty) Ltd accepts payments through secure payment methods available on our sales platforms, including debit cards, credit cards, electronic funds transfer (EFT), instant EFT, mobile payment solutions, and any other approved payment methods.

2. Payment Terms

* Full payment is required before any order is processed, packed, or dispatched, unless otherwise agreed to in writing.
* Orders will only be confirmed once payment has been successfully received and verified.

3. Pricing

* All prices are displayed in South African Rand (ZAR).
* Prices may be updated or changed without prior notice.
* Applicable taxes and delivery charges will be added where required and displayed before checkout.

4. Payment Security
We are committed to protecting our customers’ financial information. All electronic payments are processed through secure and trusted payment gateways. Jackson 360 Solutions (Pty) Ltd does not store customers’ banking or card details.

5. Failed or Declined Payments
If a payment is declined or unsuccessful, the order will not be processed until a successful payment has been received.

6. Refunds
Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider or financial institution.

7. Fraud Prevention
Jackson 360 Solutions (Pty) Ltd reserves the right to verify payments and customer information to prevent fraud. Orders suspected of fraudulent activity may be delayed, cancelled, or reported to the relevant authorities.

8. Contact Information
For any payment-related queries, customers may contact Jackson 360 Solutions (Pty) Ltd through our official customer service channels for assistance.

Delivery Policy

Delivery Policy – Jackson 360 Solutions (Pty) Ltd

1. Order Processing

* Orders are processed Everyday, including public holidays.
* Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

2. Delivery Areas

Jackson 360 Solutions (Pty) Ltd delivers throughout South Africa. Delivery to remote or outlying areas may take longer than standard delivery times.

3. Delivery Timeframes

Estimated delivery times are:

* Major metropolitan areas: 2–5 business days.
* Regional and outlying areas: 3–7 business days.

Please note that these are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or high order volumes.

4. Delivery Charges

Delivery fees are calculated based on the destination, parcel size, and weight. Any applicable delivery charges will be displayed before the customer completes the purchase.

5. Order Tracking

Where available, customers will receive a tracking number once their order has been dispatched, allowing them to monitor the progress of their delivery.

6. Delivery Requirements

* A responsible person must be available at the delivery address to receive and sign for the order where required.
* Customers are responsible for providing accurate delivery information. Jackson 360 Solutions (Pty) Ltd will not be liable for delays or failed deliveries resulting from incorrect or incomplete address details.

7. Damaged or Missing Items

Customers should inspect their order upon delivery. Any damaged, incorrect, or missing items must be reported to Jackson 360 Solutions (Pty) Ltd within 48 hours of receiving the order so that the matter can be investigated and resolved promptly.

8. Delivery Delays

While we strive to deliver all orders within the estimated timeframes, unforeseen circumstances may result in delays. Customers will be informed where possible if significant delays occur.

9. Contact Us

For delivery enquiries or assistance, customers may contact Jackson 360 Solutions (Pty) Ltd through our official customer service channels.

Refund Policy

Refund Policy – Jackson 360 Solutions (Pty) Ltd

1. Our Commitment

Jackson 360 Solutions (Pty) Ltd is committed to ensuring customer satisfaction by providing quality products and fair refund practices in accordance with applicable South African consumer protection laws.

2. Eligibility for Refunds

Customers may request a refund if:

* The wrong item was delivered.
* The item is damaged or defective upon delivery.
* The item is significantly different from its description.
* The order cannot be fulfilled due to stock unavailability.

Refund requests must be submitted within 7 days of receiving the order, together with proof of purchase.

3. Change of Mind

If a customer changes their mind after receiving an order, a return may be accepted provided that:

* The item is unused and in its original condition.
* All original packaging, accessories, manuals, and labels are included.
* The request is made within the applicable return period.

The customer may be responsible for return shipping costs unless otherwise agreed.

4. Non-Refundable Items

Refunds or returns will not be accepted for:

* Products that have been used, damaged by misuse, or altered after delivery.
* Personal care, hygiene, or other products that cannot be returned for health or safety reasons once opened.
* Digital products, downloadable content, gift cards, or other items clearly marked as non-refundable, unless required by law.

5. Refund Process

Once the returned item has been received and inspected, Jackson 360 Solutions (Pty) Ltd will notify the customer of the outcome. If approved, the refund will be processed using the original payment method where possible.

6. Refund Timeframes

Approved refunds are generally processed within 7–14 business days. The time taken for the funds to reflect may vary depending on the customer’s bank or payment provider.

7. Exchanges

Where stock is available, customers may request an exchange instead of a refund for defective, damaged, or incorrectly supplied items.

8. Contact Us

For refund or return enquiries, customers should contact Jackson 360 Solutions (Pty) Ltd through our official customer service channels, providing their order number and details of the request.