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Payment Policy

All orders must be paid for through the Smash Deals marketplace using the payment methods available at checkout. Smash Deals holds the customer’s payment until the customer receives the order, in accordance with its payment procedures.

Zavéria Accessories does not accept direct payments outside the marketplace for orders placed through Smash Deals.

Orders will be prepared for delivery once payment and order details have been confirmed.

Delivery Policy

Zavéria Accessories is responsible for arranging delivery of its products to customers.

* Delivery fees: Delivery charges will be communicated to customers or displayed at checkout, as applicable.
* Order processing: Orders will be prepared after the order details and payment status have been confirmed.
* Delivery time: Delivery times depend on product availability, the customer’s location and the selected delivery service. Estimated delivery times will be communicated where possible.
* Customer information: Customers must provide a correct delivery address and contact number.
* Delivery delays: Customers will be informed of significant delays where reasonably possible.
* Delivery issues: Customers should contact Zavéria Accessories through Smash Deals if an order is delayed, lost or delivered incorrectly.

We aim to ensure that every order is packaged carefully and delivered in good condition.

Refund Policy

Zavéria Accessories aims to treat all customers fairly and resolve refund requests promptly.

1. Customer change of mind

If a customer changes their mind after purchasing an item, they must arrange and pay for the return shipping. For eligible returns, a 20% deduction from the purchase price will apply, subject to applicable consumer protection laws and Smash Deals marketplace rules. The item must meet the return conditions.

2. Mistakes made by Zavéria Accessories

If the customer receives the wrong item, or the return is necessary because of an error on our side, we will cover the reasonable return shipping costs and provide a full refund where a refund is the appropriate remedy. No 20% deduction will apply.

3. Damaged or defective items

Damaged or defective products will be handled in accordance with applicable South African consumer protection laws. Customers should report the issue and provide photographs where possible.

4. Refund processing

Approved refunds for Smash Deals orders will be handled through the marketplace’s applicable refund process. Refund timing depends on the marketplace and payment provider.

5. Return approval

Customers must contact Zavéria Accessories before returning an item. Please provide the order number, reason for the return and supporting photographs where relevant.

We appreciate your support and are committed to resolving customer concerns fairly.